The importance of being in the now
It’s been a fascinating experience organising a wedding. Not just because I love weddings, it’s my wedding and I love organising things in general! But also because I’ve gotten to see some phenomenal customer service, and some pretty mundane service too.
We picked our reception venue several months ago now, and I’d forgotten all about our experience doing this until someone asked me about it the other day..
We found and visited two reception venues, which we loved the look of, so I called both of them up to find out all the details and get their availability. On calling the first the lady was abrupt and clearly in the middle of something - No the date we wanted was not available, and No she didn’t have the diary in front of her to check other availabilities.
| On calling the second venue I could hear really busy office noises and lots of paper shuffling as I got handed through to the right person. Despite how busy it all sounded there, the lady was adorable. She firstly congratulated me on our engagement, and then listened while I asked all my questions. Even though she probably gets the same questions all day, every day, she answered every one as if it was unique and a very good question.
Needless to say we booked with the second venue… They’ve been an absolutely pleasure to work with and I’m so looking forward to the big day. |
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Why am I telling you this? It reminded me of the importance of ‘Being in the Now’.
No matter how busy you are, no matter what else you’re in the middle of, customers are your bread and butter. They are THE most important things you will “deal with” all day.
We’ve all been there - up to our eyeballs in paperwork and then the phone rings with a question about hot wax vs warm… or in the middle of doing something really important when someone pops in and wants to ask about the best shampoo for dry hair…
The difference between great customer service and not so great service, is taking that moment to stop, collect yourself and refocus back on the customer. The paperwork will still be there. The customer may not.
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