How are your phone calls?
Well, it’s been a busy but exciting few weeks!
Doug and I have found and booked our reception venue for our wedding next year. The venue we eventually decided on is just beautiful and the staff there are ever so lovely.
In fact, it’s been quite an interesting experience going around and viewing all these different venues…
All of the venues have been lovely to look at, but what ended up clinching it for us was the staff at the place we booked. At some places we went to, the staff weren’t overly helpful. But at the one where we booked, they were so welcoming and ever so helpful. In fact, even our phone calls to book and sort out the details have been an absolute pleasure. Their warm and friendly customer service has made the entire experience relaxing, easy and fun (like planning a wedding should be!).
Anyways, it reminded me strongly of how important customer service is in both getting and retaining clients - especially in today’s market where clients are expecting their money to go far further than it used to.
So something to try this week is to record a few of your phone calls then listen back to how they sound. Most phones and digital cameras have a record function on them so just keep one by the phone and press record when it rings.
Is your tone of voice happy and friendly? Or is it a bit strained because you’re in a rush? Are you upbeat and positive? Or a bit tired cause it been a long day?
Listen back to those phone calls and see what comes across second time round. Is it how you want to sound? If yes, fantastic! If not, then it’s something to work on.
To your success,
Rebecca
